Frequently Asked Questions
Everything you need to know about your luxury furniture experience.
What is the standard delivery time for furniture orders?
Delivery times vary depending on stock availability. In-stock items typically ship within 1-2 weeks, while custom made-to-order pieces may take between 14-20 weeks for production and delivery.
Do you offer white glove delivery services?
Yes, we offer White Glove Delivery for most locations in Canada. This service includes bringing the items into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for furniture?
We offer a 30-day return policy for most items in their original packaging. Please note that a restocking fee may apply, and custom or final sale items are not eligible for return.
How can I request fabric or material swatches?
You can order up to 10 complimentary swatches through our website to help you visualize the texture and color of our premium leathers and fabrics in your own space.
Does my furniture come with a warranty?
All Rove Concepts products include a one-year limited manufacturer's warranty that covers defects in materials and workmanship under normal household use.
What are the benefits of the Voucher program?
Our membership program allows customers to access exclusive member pricing, which is typically 20% off the MSRP, and receive credit back on future purchases.